Billing
With remotely read meters, our customer billing is based on actual electricity consumption. You can opt to have your electricity bill in the form of an e-bill, an email bill, or a traditional paper bill. You can also have your electricity bill sent to an electronic post box, OmaPosti: www.posti.fi/en/private/omaposti.
Electronic e-bill is easiest
The free e-bill is an easy and quick way to take care of electricity bills. You can become an e-bill user in your own online bank. You can also request an e-invoice proposal from us. Call our customer service or send us a request using this form (link opens in a new window)
To make an e-bill service agreement in your online bank, you will need your customer number. You can find it on your electricity bill. Please ask for more information on e-bills from your own bank.
The e-bill arrives directly in your online bank, and to pay it, you only need to check and accept the bill.
Always use the reference number when paying your bills
You have a choice of receiving your electricity bills 12, 6 or 4 times annually. The bill payment term is always two weeks. When paying your bill, always use the reference number and account number on the bill. This way the payment is quickly allocated against the correct bill.
You will also find all your electricity bills in our Online service.
How to read your electricity bill
The electricity bill contains a lot of information. That is why we develop it continuously, to make your electricity bill as clear as possible.
Payment control and collection
If you receive a letter from the collection agency, please contact the agengy directly to discuss a payment schedule for overdue bills.